Wildpromos – Level Up Rewards Program – Frequently Asked Questions

Last Updated: 5/31/23

CONTACT-RELATED INQUIRIES

1. I submitted a customer service message and I haven’t heard back!  What’s going on? 

Please allow up to five (5) business days for us to respond to your message. We

respond to every customer service inquiry so if you do not hear back from us, it may be

due to your email provider’s filters. If you still haven’t heard back from us after ten (10)

For most users, we cannot delete your personal information from our database for legal

record keeping purposes. However, upon your request, we can stop further sharing of

your information with third parties. Contact us here if you'd like us to stop any further

sharing of your information with third parties or visit our One Trust page to see a list of

privacy rights you may exercise, which may include deletion. Please remember that if

we have shared your information with our third-party Marketing Partners, you will need

to contact those Marketing Partners individually to have them suppress or delete your

personal information. 

For additional information, see our  Privacy Policy. 

service here and we will try to help. If you receive a telemarketing call from one of our

Marketing Partners, you should be offered the option to stop future calls by automated

means such as hitting a number on your phone, or by telling the telephone

representative that you want to opt-out. If that does not work and/or you would like us to

help, contact us here. The Terms & Conditions also provide information on how to stop

telemarketing and text messages. 

3. How do I stop getting push notifications on my mobile device?

To stop receiving push notifications on a mobile device, disable the notifications at the

time you receive the notification or disable notifications through your mobile device’s

settings. If you need further assistance, contact us here.

4. How do I stop getting pop-ups on my computer?

To opt-out of browser-based push notifications, disable the notifications at the time you

receive the notification or disable notifications through your browser’s settings. If you

you with our Marketing Partners. Completion of the survey questions is not required to

earn or claim your Reward. If you do not wish to respond to survey questions, please

simply select the “Continue” button. 

DEAL AND REWARD-RELATED INQUIRIES

1. How do I know if I qualify to earn a Reward?

To qualify for a Reward, you must: (1) be a U.S. resident, 18 years of age or older; (2)

provide accurate registration information (including your name and contact information,

i.e., valid residential and email addresses), and (3) COMPLETE THE REQUIRED

NUMBER OF DEALS AND LEVELS, WHICH USUALLY REQUIRE PAID

requirements, see our Terms & Conditions. 

2. I reached the Website through a link in an email I received.  Can I share my link with

my family and friends so they can get a Reward?

Links are individualized.  As such, we do not allow you to share links to our Websites

with other consumers. You may not use a link obtained outside of our normal marketing

channels or reuse a link that you previously used to claim a Reward. Accessing one of

our sites “mid-path” by skipping the registration and/or survey pages may result in

disqualification from receiving a Reward. If you have family or friends that are interested

in our Reward websites, they can reach our website at Wildpromos.com which will

enable them to start at a landing page of the Website.  

3. Why is it important for me to provide accurate registration information? 

We rely on our users providing accurate registration information so we and our

Marketing Partners can connect with and market to our users. We also require accurate

registration information for verification purposes; the information provided during

information so we can update the system.

4. I have registered and completed the survey questions. Where is my Reward? 

Completion of the survey questions is not required to earn or claim a Reward.  As set

out in the Program Requirements, you must complete the required number of Levels

and Deals, outlined below in the next question, as the next step to earn your Reward.

Remember, you must complete the required number and Levels of Deals within sixty

(60) days of completing the first Deal. Once you have completed the required number

you to select or change your Reward value up until you begin the process to claim your

Reward. At each Level, you can choose to continue to complete Deals and “Level Up”

or claim a Reward and exit the Level Up program. You can complete Deals and claim

Rewards at values of $5, $100, $250, $500, $750, and $1000 as set out below:

$5

1

1

-

-

-

$100

1

1

3

-

-

$250

1

1

3

5

-

$500

1

1

3

5

5

$750

1

1

3

5

1

1

3

5

6. What types of products or services are featured on the Levels 1-5 Deal pages?

until you cancel the service. Shipping and handling costs are determined by our

Marketing Partners. Click  here for a chart that provides information on many available

Deals, their payment obligations, and ways to cancel. Our selection of Deals, which are

offered by our Marketing Partners, may change frequently based on the success of

those Deals and may be offered by our Marketing Partners on a rotating basis. 

 

7. How do I complete a Deal? 

To complete a Deal, click on the “Claim Deal” icon below the Deal and complete the

steps specified in the description. Remember to play to the stated Level, complete the

trial as described, or subscribe to the service to be credited with completion of the Deal!

Please note that it can take up to five (5) days for a completed deal to display on your

Reward Status page – so be patient!  

Remember, to be credited with completion of a Deal, you must access the Deal through

8. I want to complete Deals, but I don’t have the time right now to finish the

requirements.  Can a friend or family member complete Deals for me? 

No. You may not have a third party (friend, relative, etc.) complete Deals for you.

9. Can I go to the Marketing Partner sites directly to complete my Deals? 

While we encourage you to patronize our third-party sponsors and sign-up for their

great products in the future, you must access the Deal through the Website on particular

page or through a valid link provided to you by customer support to be credited with

completion of a Deal. You must use the same accurate contact information for

completing the required Deals as you did during the registration process to receive

click the “Reward Status” button (located in the footer section of the Website’s landing

page), log in, and use the provided link that will enable you to resume signing up for

Deals. If you are unable to resume signing up for Deals via this method,

contact customer support for assistance. You should retain any confirmation emails or

other documentation received concerning completed Deals. 

11. How do I check to see how many Deals I have completed? 

To see how many Deals you have completed, click  here. 

Please note: To be credited with completion of a Deal, you must access the Deal

through the Website or through a valid link provided to you by customer support. You

must use the same accurate contact information for completing the required Deals as

you did during the registration process. You may not have a third party (friend, relative,

etc.) complete Deals for you. 

12. I think I signed up for all of the required Deals, but my Reward status doesn't show

that all of my Deals have been registered. What do I do? 

After you select “Claim Deal” and follow the directions to complete that Deal, the

completed Deal may not immediately display on your Reward Status page. Don’t worry,

it can take up to five (5) days for a completed Deal to display on your Reward Status

page. If you have completed a Deal but it has been more than five (5) days and the

Marketing Partner confirms your completion, so do not use a prepaid card for Deals or

cancel a Deal right after you signup. Many Marketing Partners will not give credit to a

“quick cancel.” For this reason, there may be a delay from the time you sign up for a

Deal and when it appears as a completed Deal on your Reward Status. Additional terms

and conditions may apply to participate in select marketing Deals. You should read the

terms of each Deal provided by the Marketing Partner for an explanation of these terms.

Specific Deal terms, as well as the Terms and Conditions set out herein, govern each

Deal. Please see our Representative Deal Chart for a brief description of most Deals,

information on initial and ongoing commitments, and how to cancel. For additional

information on Deals, visit the sponsoring Marketing Partner’s website. Customer

modify your subscriptions or Deals. However, if you still require assistance after

reaching out to the Marketing Partner, submit a customer service request here detailing

your situation and we will do our best to resolve the issue.

14. I completed the required number of Deals to qualify for my Reward. When will my

Reward be sent to me?

After completing the required number and categories of Deals to qualify for your

Reward, you must complete the multistep claim reward process (which requires ID

verification) to claim and obtain your Reward. It may take up to 7-10 business days for

us to send your Reward once you have completed the multistep claim reward process.

For more information on the reward claim process, see our Terms & Conditions.

15. What documentation do I need to provide during the reward claim process to claim

and obtain my Reward?

Once you submit your claim ticket on the Website, an email with further instructions on

next steps will be sent to the email address that you provided during registration. The

email will explain that you must submit a claim verification form and verify your ID. To

verify your ID, you must submit a copy of valid, unexpired government-issued ID

(without the identification number showing). For more information on the reward claim

process, please see our Terms & Conditions.

not those who are trying to avoid the rules, game the system or, worse, fraudulently

receive Rewards.

17. What if my Reward item arrives damaged or is defective? 

We use third parties (UPS, FedEx, USPS, etc.) to ship your Reward. If your Reward

arrives damaged, contact the vendor who sent your Reward. If your virtual gift card

Reward arrives defective, contact us here and we will help you resolve the issue.

18. Why is my account being audited?

As part of the reward claim process, we may require additional documentation to

substantiate your registration information and/or completion of Deals. Our Audit Team

reserves the right to request any additional documentation that may supplement your

$100 before becoming eligible for another Reward of any kind.. You are always

welcome back to our Rewards Program after each waiting period!

 

20. Are there any fees associated with processing my gift card claim?

You are only responsible for a shipping fee if you choose to receive a physical gift card

from the available gift card options. Virtual gift cards are available without fee.

21. What happens if I do not receive my Reward in the time frame provided?

After completing the claims process, you will receive an email from Tremendous

allowing you to select your Reward. If it has been more than 2 weeks and you have not

received your email, contact us here.